Customer Support - OEM, Quality Assurance & Technical Service

1. Product Quality Assurance: We are committed to providing high-quality lifting equipment that meets national and international standards. All products undergo rigorous testing to ensure performance and safety.
2. User Privacy Protection: We value user privacy and strictly adhere to relevant laws and regulations to protect customer information from unauthorized access or disclosure.
3. After-Sales Service Commitment: We provide comprehensive after-sales service to ensure that customers receive continuous support and assistance throughout their use.
4. Legal Compliance Statement: Our business operations always comply with relevant laws and regulations to ensure compliance and safeguard the rights of our customers.

Rongsheng Refractory Company is committed to the development and promotion of new refractory materials, new technologies and new products. Rongsheng currently has two municipal engineering and technology research centers, Zhengzhou High Temperature Refractory Engineering Technology Research Center and Zhengzhou Circulating Fluidized Bed Boiler Refractory Engineering Technology Research Center.

Rongsheng currently has more than 50 professional and technical personnel, more than 20 of whom have intermediate and senior professional titles. It has launched applicable products and high-tech products in circulating fluidized bed boilers, gasifiers, boiling furnaces, waste incinerators, solid waste treatment, etc. It has also carried out production, learning and research cooperation with many colleges and universities and scientific research institutes, and organized and implemented more than 20 new product development, process technology research, energy saving and consumption reduction and other scientific research and development projects every year. It has achieved dozens of scientific and technological achievements with independent intellectual property rights and core technologies.

Rongsheng service. Pre-sales consultation, solutions, after-sales service. After-sales online installation guidance.

Technical Support
ZHENGZHOU RONGSHENG REFRACTORY CO., LIMITED is devoted to the development and promotion of innovative refractory materials, technologies, and products. We operate two municipal engineering and technology research centers: Zhengzhou High Temperature Refractory Engineering Technology Research Center, and Zhengzhou Circulating Fluidized Bed Boiler Refractory Engineering Technology Research Center. Our technical team comprises over 50 professionals, including 20 with intermediate and senior titles. We have developed applicable and high-tech products for circulating fluidized bed boilers, gasifiers, boiling furnaces, waste incinerators, and solid waste treatment. We maintain active collaborations with academic and scientific institutions, annually executing more than 20 R&D projects covering new product development, process technology, energy saving, and consumption reduction. We possess numerous scientific and technological achievements with independent intellectual property rights.

After-sales Service
Our after-sales support includes pre-sale consultation, customized solutions, and online installation guidance. We provide maintenance services leveraging our product, technology, and personnel strengths. With over ten years’ experience, we have established advanced thermal kiln lining concepts and accumulated extensive expertise in lining structure optimization, construction, baking, and insulation. We have developed a comprehensive service chain covering the entire lifecycle of thermal kiln linings. To date, Rongsheng has constructed over 500 kilns and baked more than 2,000 kilns across 32 regions in China, achieving a pass rate of 99% and an excellence rate of 98%. Our superior construction techniques, high-quality standards, sincere and attentive services have earned us high praise and an excellent reputation from various project owners and contractors.

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